Shipping & Returns

RETURNS If you wish to return something that you purchased online at www.fragrancesunlimited.co.za because you are not content with what you’ve purchased, you can do so by sending the selected item back…

RETURNS

If you wish to return something that you purchased online at www.fragrancesunlimited.co.za because you are not content with what you’ve purchased, you can do so by sending the selected item back to our online shop, together with your invoice, and your credit card / account will be refunded with the appropriate amount. Returns must be requested and the item returned within 14 days from the date of receipt.

Please note that in this eventuality, the cost of couriering the product back to our online shop is covered by the purchaser. Utoor Trading cc T/A Fragrances Unlimited does not bear the cost of returning items where the return is due to the purchaser no longer being content with their purchase. (Returns should be done via courier to our offices and not the post office.)

Returned items must still be unused, unopened and sealed in their original packaging.

All returned items will be thoroughly inspected before any refund or exchange is issued. Refunds or exchanges will only be processed once the returned item has been inspected and confirmed to meet the applicable return conditions.

The address details are as follows:
Fragrances Unlimited
2 Ohrtmann Road
Manor
Pietermaritzburg 3201
KwaZulu-Natal

Damaged or incorrect orders

If you wish to return something that you purchased online at www.fragrancesunlimited.co.za because the item you received is either damaged or not what you ordered, you can do so by sending an email to info@fragrancesunlimited.co.za immediately upon receipt and requesting Utoor Trading cc T/A Fragrances Unlimited to collect the purchase in question.

Where an item is confirmed to have been damaged or incorrectly supplied, Utoor Trading cc T/A Fragrances Unlimited will bear the cost of collecting the item and will resend the faultless/correct product in return. This would only be done once we inspect the item and assess the fault.

Damaged items must be reported immediately upon receipt. The item must be retained in its original condition and packaging until the matter has been assessed.

All returned items will be thoroughly inspected before any refund or exchange is issued.

Order cancellation policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, we will cancel your order and process a full refund.

If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return, and the purchaser will be responsible for the cost of returning the item.

Orders which are REFUSED AT DELIVERY will be processed as a return (should you no longer want the items), and the purchaser will be responsible for the applicable return costs.